FAQ's

Are your products genuine?

All of our products are 100 percent genuine, fully packaged and as you would find them in the high street.

How do I pay?

We accept payment in United Kingdom Pounds (£), Euro (€), United States Dollars ($), Australia Dollars (AU$), China Yuan Renminbi (¥), Denmark Kroner (DKK),Sweden Kronor (SEK) & Norway Kroner (NOK).

For payments made in GBP we accept; Visa, Maestro, and Visa Electron, MasterCard. 
We also accept payment through PayPal for GBP, Euro, US Dollars.

Please do not send cash or cheques to us.

What about VAT/sales taxes and duties?

Sales taxes & VAT on orders dispatched within the United Kingdom are all pre-paid by us. You can shop with confidence at thetelemart.com knowing that the price you see, is the price you pay.

What about P&P?

Delivery to the UK is £3.99 or FREE when you spend £40 or more  Our FREE option may not be available for larger orders or orders containing particularly heavy items. UK orders of two or more items may be dispatched separately. Click here to find out more about delivery.

Why is there a minimum charge for orders to qualify for FREE UK Delivery?

Certain less expensive items we stock, can be subject to large postal charges in comparison to their value. Rather than putting up our prices, we thought it made sense to continue to offer you these great bargains, with the option of either making a small payment for postage, or including these cheaper items as part of a larger order, in order to get FREE UK post.

Why can’t I order Perfumes, Aftershaves, Nail Varnish or Aerosols to certain delivery countries?

Due to international aviation regulations, certain beauty products are considered too hazardous to be sent by air. This means we are not able to offer all of our products for delivery to every destination. Please accept our apologies for any inconvenience or disappointment caused. 

How can I track my order?

When you use one of our tracked delivery services, we’ll automatically send you an email with your tracking number, and the address for the courier company’s tracking website, as soon as we dispatch your order. Follow the simple instructions to keep tabs on your order every step of the way.

How long will it take to receive my order?

At busy times orders may take 2 - 3 days to be dispatched. The majority of orders are received within 3 - 4 business days after dispatch. As we cannot guarantee the speed of the postal service please allow up to: 8 business days for Royal Mail Tracked Delivery.
 

What is your returns policy?

All products purchased through this website are covered by our 14 days no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 14 days of your order date and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). Please note we do not refund any postage you may have been charged unless the item is damaged, wrongly described or faulty.

* Please ensure any perfumes, nail varnishes or other flammable items being returned, have an ID8000 sticker on the package. These stickers are available from Post Office counters.

Do you ever run out of popular product lines?

Occasionally yes. In the unlikely event that an item is not in stock we will contact you within 72 hours of the receipt of your order. You will have the option of cancelling or continuing with the remainder of the order. If you would like to be emailed when a particular product comes back into stock please contact us with the product details.

What do I do if I have not received my order?

If you have not received your order after the time periods outlined in “How long will it take to receive my order?” please contact us and we will do all we can to help.

Do you do wholesale?

thetelemart.com is an online retailer which is set up to sell directly to Customers and is not a wholesaler.

How can I get information on special offers and Voucher Codes?

You can be kept up to date with our special offers and any Voucher Codes that we may be running by opting into receiving our e-newsletter and emails. You can do this by logging into your account page and selecting Contact Details & Billing Address under My Details. At the bottom of your details is an option to be included in our special deals.

Do I have to register to make an order?

As an internet company, we do request that you register with us and place your orders online. 

How do I change my password?

To change your password, simply login to your account, select Login Details under My Details and type in your new password as directed.

How do I know your website is secure?

Security is extremely important to us, our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

Can you take me off your mailing list?

If you no longer wish to be kept up to date with our special offers and any Voucher Codes, you can remove yourself from our mailing lists by logging into your account page and selecting Contact Details & Billing Address under My Details. At the bottom of your details is an option for you to be included or excluded from any correspondence.